If you are experiencing any of the following issues:
- You have submitted a request more than 30 minutes ago, and we have not contacted you back.
- You are unable to submit a request because the site is unresponsive or unreachable, and you have tried at least twice, separated by 30 minutes.
- You have been instructed by the DNS or via site-wide announcement to reach us at our backup number.
Please contact us at:
Note that this number is to be used when Heartbeat is experiencing an unplanned outage or is otherwise unresponsive to your request for more than 30 minutes.